TERMS AND CONDITIONS
We only accept orders for shipment to Australian-based addresses and PO Boxes, due to quarantine regulations we are not permitted to post to WA or Tasmania.
Once you place your order, we will review it and put it through for processing. If we notice any missing information or anticipate any issues, we will get in touch with you to ask further questions. Otherwise, the order should be delivered within 3 working days.
We do not accept orders shipped to international addresses from our online shopping cart. Please contact us for an international order.
Your payment is taken as you place your order so you will always be charged at the rate advertised at the time of ordering. All prices are in Australian dollars (AUD).
We accept payment online through Stripe. Your payment is processed via a fully authorized Payment Service which ensures that all your information remains totally confidential.
Payment is taken as you place your order and if the payment does not authorize successfully, your order will not be successfully processed. Please check that you receive not only a confirmation of your order but also a confirmation of your payment by email. If you have not received one of these, your order may not be placed successfully.
Ekky Bee Honey does not store nor process any Credit Card information.
Ekky Bee Honey reserves the right not to accept or to cancel any order once accepted, without penalty. You too may cancel an order without penalty as long as we receive the notification prior to the order being dispatched. If you wish to cancel your order before it has sent out, you are free to do so. You will receive a refund of the cost of the goods.
On the highly unusual and very rare occasion, there can sometimes be delays with the delivery of your order due to unforeseen issues with the Courier Company. Every effort will be taken as quickly as possible to ensure that a formal investigation is commenced to locate your order. If your package is unable to be located after seven days (from lodgement of investigation), you have the option of receiving a replacement or to be issued with a refund less the cost of delivery.
Ekky Bee Honey is committed to providing quality products to all our customers. We don’t offer returns. If for any reason you are not satisfied with any of our products please contact me on 0403 302 837 within 24 hours of receiving your order to discuss the issue. We don’t offer refunds for change of mind or buyer’s remorse.
We retain details necessary for the successful fulfillment of your order and may use them for marketing purposes for example emailing or posting information about seasonal offers. These include the name, address, telephone number, and email address of the sender, and name, address, telephone number, and email address of the recipient. We do not sell contact details to any other companies. We will never cold call you for marketing purposes. Credit card details are not retained by Ekky Bee Honey after payment has been received.
To help us improve our terms and conditions including privacy policies, please give us your feedback. You can email us at email@example.com
THESE TERMS & CONDITIONS MAY CHANGE
We reserve the right to update or modify these Terms and Conditions at any time without prior notice. For this reason, we encourage you to review these Terms and Conditions whenever you purchase products from us or use our Web Site.
THESE TERMS & CONDITIONS DO NOT AFFECT YOUR STATUTORY RIGHTS AS A CONSUMER.