Customer FAQs

Yoonba is an Online Marketplace, honoured to bring many businesses together in one easy to find location.

When you shop from Yoonba, your order email goes directly to the Brand, so there is no need to shop around.

We are proud to be Australian owned and operated out of Melbourne and Adelaide.

All products are shipped from within Australia unless stated otherwise.

All products are posted directly from our Vendors, and all of them are in Australia.

Due to limitations by some of our courier partners, a very small number of postal codes may be exempt from free shipping or cannot be delivered to. If your address is not deliverable or has a small surcharge, we will be in contact very soon. 

As a Marketplace 99% of our prices include shipping.

If you have a tracking number please log onto the Postal Companies website to check the tracking of your gift.

Please click here to view our Postage Policy and find answers to all postage questions.

If you wish to ask our vendors a question about their product you can simply do this if you choose the item you wish to enquire about and then click the ‘Product Enquiry’ icon; you will receive a personal reply within 24 hours directly from the Brand who own the store within Yoonba Marketplace.

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As we are an online Marketplace all payments are processed through our payment portal.

Payments can be made via Visa, MasterCard, and American Express with support from Stripe, Afterpay or PayPal. You can also directly pay into Vendors’s bank accounts.

Yes, this is a perfect way to show your love and care without double handling, and rest assured that we will not include the paperwork that reflects a price.

If you would like an invoice this is available for you to download from your Yoonba account.

Do not forget to add Gift Wrapping for a small fee if offered by some of our Brands.

Yoonba proud to represent many Brands, please have a look at here.

First of All thank you for reportin an abuse. When you open a product, you will see “Report Abuse” button on the same page. Once you fill the form it will directly come to Yoonba Management, and we will take relevant action.

As part of the buying and selling process, we collect the personal information you give us such as your name, address, email address, and payment details, however, this is used for the sole purpose of completing your sales transaction and posting your purchase to you.

For more information please review our privacy policy.

You need to contact the vendor that you purchase the product.

All items must be returned in original condition and be able to be resold, unless faulty.

Items that are non-refundable include:

  • Personalised products.
  • Made-to-order furniture.
  • Underwear.
  • Earrings for pierced ears.
  • Food items.
  • Swimwear.

For more information, please review our Returns Policy.

This is terrible and oh so inconvenient.

Please follow these steps and we will get this sorted for you.

  1. Email us via customer@
  2. We will then make contact with the brand who sells your gift and they may choose to EITHER post another or supply you with postage material so that you can post your purchase back to them to be fixed.
  3. We will work with you to get this sorted as soon as possible for you.

Yoonba has third party integration like ship station or FedEx, etc. These are compatible with Yoonba if a customer wants to track the product it can be done using the FedEx or ship station etc.
The vendor will have to attach the number of the order so that the customer will be able to see the status of the order.

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